The customer (hereinafter referred to as “you”) can choose between different subscription models (hereinafter referred to as “Subscription”) to use the Netilion One service (hereinafter referred to as “Netilion One”). These are described in more detail on the Endress+Hauser homepage or in a quotation available to you. By (1) clicking a box or button indicating acceptance, (2) placing an order pursuant to a quotation referring to this Definition of Service, you agree to the conditions defined in this document (“Definition of Service”). Using the Netilion Platform is required in order to use Netilion One. Therefore, the terms and conditions set forth in the Endress+Hauser Master Service Agreement (hereinafter referred to as “Master Service Agreement”) apply in addition and have to be accepted by you in the event of option (1) above prior to completing your order and in the event of option (2) above upon conclusion of the contract.The service Netilion One is a suite of software enabling the user to access its data over the internet through the Netilion Platform, which are Netilion Value, Netilion Health, Netilion analytics, and Netilion library. The customer can thus gain insights on its connected assets through the service.
The service Netilion one can be used free-of-charge (“Basic”) or through a paid subscription (“Plus” or “premium”). The specifics of the subscription in terms of number of asset, data storage, support availability are defined on the Endress+Hauser Netilion homepage or in the quotation available to you. Usage limits marked in the above documents can be increased through purchased add-ons.
Your account has usage limits regarding storage. Endress+Hauser Services do not permit you to exceed the usage limits. Endress+Hauser reserves the right to enforce usage limits at its sole discretion, which may result in Endress+Hauser serving a notification to you. If you require extended limits, you are free to decide for other limits at another pricing level. If you repeatedly exceed your usage limits, we may work with you to seek to reduce your usage so that it conforms to the existing limit. If, notwithstanding our efforts, you are unable or unwilling to abide by a given usage limit, you shall request another pricing level with extend-ed usage limits, or pay any invoice for excess usage, or be limited by us to the paid usage limitations.
HE PROPER USAGE OF THE SERVICES LISTED IN THIS DESCRIPTION OF SERVICE IS REQUIRING THE CUSTOMER TO ENSURE THE PRE-REQUISITES LISTED HENCEFORTH ARE FULFILLED. UNLESS OTHERWISE AGREED IN WRITING, FOR EXAMPLE THROUGH ENGINEERING SERVICES, THE CUSTOMER IS SOLELY RESPONSIBLE FOR THE IMPLEMENTATION OF THE PREREQUISITES LISTED HERE.
Digital assets for which the service is provided need to be permanently connected to your tenant through appropriate channels, for example using an edge device, a connected device, or any appropriate means. You acknowledge and agree that Netilion One is provided solely over the internet and thus requires a modern, up-to-date browser. You are responsible for ensuring that your browser is compatible with the latest standard and technology used by the service. Endress+Hauser designed Netilion One to work with most modern internet browsers, but we do not guarantee compatibility with any specific browser or version. We reserve the right to update the software which may require the user to update or change their browser. We are not responsible for any issues, technical or otherwise, that arise from the use of outdated or unsupported browsers.
The service is provided as a standardized solution and is not customized to meet individual customer requirements. By using the service, you acknowledge and accept this standardization. If you identify missing functionality or wish to suggest improvements, you may do so via the “Submit an Idea” feature available in your user profile.
By submitting any idea, suggestion, enhancement request, or other feedback (“Idea”), you acknowledge and agree that such submission is entirely voluntary, unsolicited, and provided without expectation of compensation or obligation of any kind. Endress+Hauser is under no obligation to review, implement, or respond to any submitted Idea. Furthermore, submission of an Idea does not create any obligation—legal, contractual, or otherwise—on the part of Endress+Hauser to adopt, develop, or incorporate the Idea into the service.
Endress+Hauser shall be free to use, disclose, reproduce, license, or otherwise distribute and exploit any submitted Idea at its sole discretion, without restriction and without any obligation to you.