Version: 2.2
Last updated: September 7, 2023
Note: Only the English version of the Privacy Policy is legally binding.
This Privacy Policy describes Endress+Hauser Process Solutions AG, Christoph Merian-Ring 12, CH-4153 Reinach/BL (Switzerland), hereinafter "Endress+Hauser", practices regarding the collection, use and disclosure of the information that we collect from and about you when you use Endress+Hauser's web-based Services and mobile applications (collectively the "Service") related to our IIoT offering, for what purposes and on what legal basis we process this data and your rights as a data subject.
Information is given in accordance with the applicable data protection regulations of the EU General Data Protection Regulation (GDPR) and the Swiss Data Protection Act (DPA). The strict GDPR data protection standards are the global benchmark for protecting personal information by Endress+Hauser. By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.
This Privacy Policy affects our use of any personal information we collect from you via the following online Services:
Endress+Hauser is committed to safeguarding your personal data. Personal data shall mean any information concerning the personal or material circumstances of an identified or identifiable natural person (e.g. your name, your phone number or your e-mail address). Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Swiss Data Protection Act (these laws are referred to collectively in this Privacy Policy as the "Data Protection Laws").
The Netilion website may contain hyperlinks to websites owned and operated by third parties which are not covered by this policy. These third-party websites have their own privacy policies, and are also likely to use cookies or other tracking technologies. We therefore urge you to review them. We are not responsible or liable for the privacy practices of such third-party websites.
The responsible entity ("controller") in the sense of Art. 4 No. 7 GDPR is:
Endress+Hauser Process Solutions AG Christoph Merian-Ring 12 CH-4153 Reinach/BL Switzerland
If you have any comments, questions or concerns about this policy or how we store, process and use data please contact Mr. Felix Kraft at the given address above.
When expressing an interest in obtaining additional information about the Services or registering to use the Services, Endress+Hauser may require you to provide us with personal contact information such as an e-mail address (the "Required Contact Information"). Endress+Hauser may also ask you to provide additional information, such as first name, last name, telephone number and address information (street, number, zip code, city, country code and region code - the "Optional Information"). When purchasing the Services, Endress+Hauser will not require you to provide us with financial qualification and billing information. Such information is collected by the Payment Service Provider on behalf of Endress+Hauser on a commissioned data processing basis according to Art. 28 GDPR. Required Contact Information and Optional Information about Customers are referred to collectively as "Data about Endress+Hauser's Customers."
When Services are ordered from our website, we collect and process the necessary personal data about you in order to complete the order. The mandatory data required for contract fulfillment (name and address) are flagged separately; other information is optional.
We process the following personal data during the customer account registration process, which is required in order to make a purchase on our website: E-mail address and a password generated by you. Your customer account can be deleted at any time. Such requests can be submitted, for example, by e-mail or by sending a message to the contact point mentioned above.
Once you have decided to purchase, we collect the following data in order to execute the order: First name and surname, name of the company, communications data, address and, where appropriate, delivery address. Credit card Payments are routed and processed via Payment Service Providers (see above).
Your address, payment and order data is stored after completion of the contract for the ten-year retention period required under commercial and tax law and then deleted, unless you have given your consent to a longer storage period or further processing of the data is necessary in order to assert, exercise or defend legal claims.
When you use the Service, we automatically record certain information in server logs. These server logs may include information such as your web request, anonymized Internet Protocol ("IP") address, browser type, referring exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information. Log files help us to monitor, analyze, improve and maintain the Service and to diagnose and fix any Service-related issues.
When you access the Service using a mobile device, we collect specific device information contained in your mobile device's "device identifier." This device identifier includes information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number. We may correlate this device identifier with your Service account and will use data associated with your device identifier to customize our Services to your device and to analyze any device-related issues.
We may collect and process information about the location of the device from which you are accessing the Service. Location data may convey information about your position in conjunction with Service interactions. You can disable location based services in settings associated with the Service, however, please be aware that some features of the Service may not function properly if location services are turned off.
Endress+Hauser also use cookies and similar technologies (see Section 9 and 10 below for details) and collect anonymized IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) and other information about devices from visitors to Endress+Hauser's websites.
Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: assets, values, specifications, attachments, structures (together, the "Content").
You control how your Content is shared with others via your settings on the Service. Endress+Hauser may view your Content only as necessary (a) to maintain, provide and improve the Service; (b) to resolve a support request from you; (c) if we have a belief in good faith or have received a complaint alleging, that such Content is in violation of applicable laws or regulations or our Terms of Use; (d) as reasonably necessary to allow Endress+Hauser to comply with or avoid the violation of applicable laws or regulations; or (e) to comply with a valid legal subpoena or request. We may also analyze the Content in aggregate and on an anonymous basis, in order to better understand the manner in which our Service is being used and provide analysis results as a service to you.
As a general rule, we use personal data only for the purpose for which it has been collected or for which you divulged the data to us, such as to provide service & support requested, to answer your inquiries, process your orders or grant you access to certain information or offerings.
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (Art. 6 para 1 lit. b) GDPR)
We process personal data primarily for the fulfillment of contractual obligations and the provision of related services or in the context of a corresponding contract initiation. The specific purposes depend on the respective service or product to which the business relationship or the contract initiation relates. The data processing serves the following purposes in particular:
Processing is necessary for compliance with a legal obligation to which the controller is subject (Art. 6 para 1 lit. c) GDPR)
The purposes of the processing include, among others, the fulfillment of tax control and reporting obligations. Likewise, the processing of personal data insofar as this is necessary for the implementation of technical and organizational measures in accordance with Art. 32 GDPR.
Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (Art. 6 para 1 lit. f) GDPR)
As far as necessary, we process your data beyond the actual performance of the contract to protect legitimate interests of us or third parties, namely:
The data subject has given consent to the processing of his or her personal data for one or more specific purposes (Art. 6 para 1 lit. a) GDPR)
The use of tracking cookies and technologies requires your consent.
Insofar as you have given us consent in individual cases to process personal data for specific purposes (e.g. newsletter subscription by double-opt-in), the lawfulness of this processing is based on your consent. You may revoke your consent at any time with effect for the future.
Endress+Hauser may contact you:
We will keep your personal data confidential. We may share the information we collect from you only where disclosure is required, permitted by law or as described herein.
Generally, we will use your information within Endress+Hauser and the Endress+Hauser Group and will only share it outside Endress+Hauser when you have requested it or given your consent, for example if you choose to share content via social media. However, sometimes Endress+Hauser uses third parties to process your personal data on our behalf, for example to provide services or analysis. Endress+Hauser requires these third parties, as all commissioned data processors, to comply strictly with its instructions. Endress+Hauser has appropriate agreements on commissioned data processing in place with any 3rd Party Service Provider working on behalf of Endress+Hauser in accordance with the Swiss Data Protection Act.
If you elect to use a Partner Application to access the Service, then we may share or disclose your account and profile information and your Content with that third party application as directed by you. Please remember that we are not responsible for the privacy practices of such third parties so you should make sure you trust the application and that it has a privacy policy acceptable to you.
We may utilize trusted third party service providers to assist us in delivering our Service. For example, we may use third parties to help host our Service or process payments. These service providers may have access to your information for the limited purpose of providing the service we have contracted them to provide. They are required to have a privacy policy and security standards in place that are at least as protective of your information as this Privacy Policy. Unless described in this Privacy Policy, Endress+Hauser does not share, sell, rent, or trade any information provided to third parties for their promotional purposes.
We process and store your personal data as long as it is necessary for the fulfillment of our contractual and legal obligations. We delete your personal data as soon as it is no longer required for the above-mentioned purposes. In this context, personal data may be retained for the period during which claims can be asserted against our companies (statutory limitation periods of three or up to thirty years). In addition, we store your personal data to the extent that we are required to do so by law. Corresponding obligations to provide proof and to retain data result from commercial, tax and social security regulations, generally for 10 years.
On this website, we have integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising. The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
For the web analytics through Google Analytics we use the application "_gat. _anonymizeIp". By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area. The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.
Google Analytics places a cookie on the information technology system of you. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by us and into which a Google Analytics component was integrated, the Internet browser on the information technology system of you will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of you, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements. The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by you. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by you, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.
You may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs. In addition, you have the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, you must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of you is later deleted, formatted, or newly installed, then you must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by you or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example signing up or submitting forms to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy https://policies.google.com/privacy.
We use the Eloqua service for optimal communication with our customers. The Eloqua servers of the provider ORACLE Deutschland B.V. & Co. KG, Riesstrasse 25, 80992 Munich are located in the EU. Within the scope of support and administration services, it cannot be ruled out in individual cases that individual employees of Oracle Corporation outside the EU also have access to user data within the scope of their contractual service provision. As a precautionary measure, we have ensured an appropriate level of data protection at Oracle Corporation by providing sufficient guarantees in accordance with the GDPR. Eloqua places a persistent cookie on the respective login page unless an Eloqua cookie is already present on your device. If you have already used a website that uses Eloqua, you may already have an Eloqua cookie. We may use the Eloqua cookie to analyze your use of our sites so that we can continually improve them. E-mails sent with the help of Eloqua use tracking technologies. We use this information primarily to find out what topics are of interest to you by tracking whether our emails are opened and which links you click. We then use this information to improve the emails we send you and the services we provide, and to link them to existing tracking or profiling information. If you want to prevent the use of Eloqua cookies on your device in the future, you can do so via the following link: https://www.oracle.com/legal/privacy/privacy-policy.html#opt-out If you do not want us to recognise your computer (hard disk cookies), you can also set your browser to delete cookies from your hard disk, block all cookies or warn you before a cookie is stored. If you do not accept cookies, you will not be able to use some of our services. In general, cookies enable us to determine who you are and thus offer you better and more personalised services.
This Website uses a service called Crazy Egg to collect anonymous data about user behaviour on some of the Website's pages, such as where they click or scroll to on a page. To do this, Crazy Egg will deposit a cookie in your browser.
Neither Plan Ltd nor Crazy Egg will use this information to personally identify our Website's users. Please see Crazy Egg's Privacy Policy https://www.crazyegg.com/privacy. Find out how to opt out of Crazy Egg https://www.crazyegg.com/opt-out.
We may use third-party software and/or services in order to collect and/or process the information detailed herein. Such software includes without limitation:
| Vendor | Location | Purpose of usage | Link to Privacy Policy |
|---|---|---|---|
| Chargebee | Walnut, USA | Subscription Management | https://www.chargebee.com/privacy/ |
| Fabric/ Crashlytics | Mountainview, USA | Build for mobile apps | https://policies.google.com/privacy |
| Firebase | San Francisco, USA | Push notifications | https://policies.google.com/privacy |
| Google Recaptcha | Mountainview, USA | ReCaptcha checks | https://policies.google.com/privacy |
| Gravatar | San Francisco, USA | Personalized images | https://automattic.com/privacy/ |
| IPStack | Vienna, Austria | IP Geolocation | https://ipstack.com/privacy |
| Logz.io | Boston, USA Tel Aviv, Israel | Logging services | https://logz.io/about-us/privacy-policy/ |
| New Relic | San Francisco, USA | Application monitoring | https://newrelic.com/termsandconditions/privacy |
| Salesforce Heroku | San Francisco, USA | PaaS provider | https://www.salesforce.com/company/privacy/ |
| Twilio Sendgrid | Denver, USA | Email marketing | https://www.twilio.com/legal/privacy/ |
| Stripe | San Francisco, USA | Payment Service Provider | https://stripe.com/ch/privacy |
| Bootstrap CDN | Dallas, USA | Scripts for visualization | https://www.bootstrapcdn.com/privacy-policy/ |
| Cookie Consent | Derby, UK | Scripts for visualization | https://silktide.com/privacy-policy/ |
| jQuery | Scripts for visualization | MIT license | |
| Fontawesone | Scripts for visualization | https://fontawesome.com/privacy MIT license | |
| Google Tag Manager | cookie-less tracking and analytics | https://www.google.com/intl/en/policies/privacy/ | |
| Google AdWords | Remarketing | https://policies.google.com/privacy | |
| Mixpanel | Data analysis | https://mixpanel.com/cpra-preference-center | |
| Survicate | Survey management | https://help.survicate.com/terms-of-service-privacy-policy | |
| Outgrow | ROI calculator with sign-up | https://outgrow.co/privacy-policy |
A "cookie" also known as "web cookie" or "browser cookie" is a small amount of data, which often includes a unique identifier that is sent to and automatically stored on your computer, tablet or mobile phone when you visit a website. Each website can send its own cookie to your web browser if your browser's preferences allow it. Most modern browsers support cookies and allow the user to disable them. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features or services on our sites may not function properly without cookies.
On Endress+Hauser's websites, cookies record information about your online preferences and allow us to tailor our websites to your interests. Further, we use cookies to continuously improve the quality of our service and to better understand how people use our sites. We do this by storing user preferences in cookies and by tracking user trends and patterns of how people navigate our sites.
There are different types of cookies.
Session cookie: A user's session cookie (also known as an in-memory cookie or transient cookie) for a website exists in temporary memory only while the user is reading and navigating the website. When an expiry date or validity interval is not set at cookie creation time, a session cookie is created. Web browsers normally delete session cookies when the user closes the browser.
Persistent cookie: A persistent cookie will outlast user sessions. If a persistent cookie has e.g. its Max-Age set to 1 year, then, within the year, the initial value set in that cookie would be sent back to the server every time the user visited the server. This could be used to record how the user initially came to this website. For this reason persistent cookies are also called tracking cookies.
There are different purposes for use of Cookies:
| Intention | Description |
|---|---|
| Session management | Cookies may be used by Endress+Hauser to maintain data related to the user during navigation, possibly across multiple visits. |
| Personalization | Cookies may be used by Endress+Hauser to remember the information about the user who has visited a website based on users' preference in order to show relevant content in the future. |
| Tracking | Tracking cookies may be used by Endress+Hauser to track internet users' web browsing. |
We use first party cookies for storing preferences and data needed throughout your visit on the site (for example, preferred language or font size). First-party cookies are cookies that belong to the same domain that is shown in the browser's address bar (or that belong to the sub-domain of the domain in the address bar).
We may use third party cookies for tracking user trends and patterns with the help of third party web statistics providers. Third party cookies are cookies that belong to domains different from the one shown in the address bar. Web pages can feature content from third party domains (such as banner adverts), which opens up the potential for tracking the user's browsing history. Data collected by third party cookies will be processed by such third party providers on behalf of Endress+Hauser as data controller. The third party cookies on Endress+Hauser's website are used exclusively by Endress+Hauser's websites and the web statistics provider and are not shared with any other third party. Privacy setting options in most modern browsers allow the blocking of third party tracking cookies, see Section 9 below.
Endress+Hauser uses Internet technologies (e.g. cookies, Java script) exclusively to make the operation of Internet applications easier for you. Web analysis services are used to analyze the use of this website, compiling reports on website activity for the website operator and providing other services for the website operator relating to website activity and internet usage. To accomplish this, reports about your website activities are compiled for Endress+Hauser, so that Endress+Hauser can tailor its Internet offerings to your requirements.
The collected data is only analyzed for statistical purpose and in anonymized form.
You may object to future tracking analysis at any time. Furthermore, you can prevent the collection of data generated by the cookie about your use of the website (including your IP address) and its processing by Google by downloading and installing the required browser plug-in. If you are using several terminal devices or browsers, you must perform the opt-out for each terminal device or browser.
Our website may use social plug-ins (the "Plug-in" or together "Plug-ins") from social networking sites such as Facebook, LinkedIn etc. If you access Endress+Hauser's website using such a Plug-in, your browser will contact the server of the underlying social networking site, load the visual presentation of the Plug-in, and present it to you. While this is happening, the social networking site receives information concerning your visit to our website, as well as further data such as your IP address.
All Plug-ins are marked with the brand of the respective Operators, such as Facebook, Google, Twitter, Xing and LinkedIn ("Operators"). In order to increase the level of data privacy and in accordance with applicable Data Protection Laws, Endress+Hauser has implemented the Plug-ins by way of a so called "2-click solution". This implementation ensures that no direct connection of your browser with the servers from the Operators will be established when visiting our website. Only if you activate the Plug-ins by clicking them and therefore giving your consent to the data transfer, will your browser establish a direct connection to the server of the respective Operator. The content of the Plug-in is then directly transmitted to your browser by the Operators and included by them in the webpage.
By integrating the Plug-in, the respective Operator receives the information that your browser has accessed the webpage of our website. If you have logged into your respective account while visiting our website, the respective Operator can directly connect the visit to your account. If you interact with the Plug-in, for example by clicking the "Facebook Button" or the "LinkedIn Share Button" the corresponding information is transmitted from your browser directly to the Operator and stored by it. Further, the information will be made public in the respective social network and may be shown to your contacts. If you do not wish to have such data transferred to the Operators, you need to log out of your respective account before clicking and activating the Plug-ins.
Please see the Operators' data privacy statements in order to get further information about purpose and scope of the data collection and their processing and use:
If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights.
a) Rights according to Art. 15 ff. GDPR
(1) The data subject has the right to obtain confirmation from the controller as to whether personal data concerning him or her are being processed; if this is the case, he or she has a right of access to such personal data and to the information specified in Article 15 of the GDPR. Under certain legal conditions, you have the right to rectification under Article 16 GDPR, the right to restriction of processing under Article 18 GDPR and the right to erasure ("right to be forgotten") under Article 17 GDPR. In addition, you have the right to receive the data you have provided in a structured, common and machine-readable format ( right to data portability ) pursuant to Article 20 GDPR, provided that the processing is carried out with the help of automated processes and is based on consent pursuant to Art. 6 para 1 lit. a) or Art. 9 para 2 lit. a) or on a contract pursuant to Art. 6 para 1 lit. b) GDPR.
b) Revocation of consent pursuant to Art. 7 para GDPR
If the processing is based on consent, you can revoke your consent to the processing of personal data at any time. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected.
c) Right to lodge a complaint
You have the possibility to lodge a complaint with us or with a data protection supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement (Article 77 GDPR).
d) Right of objection according to Article 21 GDPR
In addition to the aforementioned rights, you have the right to object as follows:
Right to object on a case-by-case basis
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 para 1 lit. e) GDPR (data processing in the public interest) and Article 6 para 1 lit. f) GDPR (data processing on the basis of a balance of interests); this also applies to a profiling based on this provision within the meaning of Article 4 No. 4 GDPR.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Right to object to processing of data for advertising purposes
In individual cases, we process your personal data for the purpose of direct advertising. You have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is related to such direct advertising. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes.
(1) We have taken technical and organizational security measures in accordance with Art. 24, 32 GDPR to protect your personal data from loss, destruction, manipulation and unauthorized access. All our employees and all third parties involved in data processing are obliged to comply with the requirements of the GDPR and the confidential handling of personal data.
(2) SSL or TLS encryption: This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal data to Endress+Hauser. The date of the most recent revision will appear on this page. Endress+Hauser will give prior notice of any changes to its Privacy Policy at least 30 days before they take effect. If you do not agree to the changes, you have the right to terminate the service agreement without notice. The termination declaration must be received by Endress+Hauser no later than the effective date of the new Privacy Policy. Contributions paid in advance will be refunded pro rata temporis.
Endress+Hauser will respond to all adequate inquiries to view and, if necessary, correct, complete or delete personal data. If you have questions or comments regarding this Privacy Policy (for example, if you wish to view and update your personal data) please contact Endress+Hauser or our data protection officer: